I would like to order an item, how will I know if it is available?
Our website is the best resource for item availability. If the item you would like to purchase is unavailable, the style and size selected will display as “out of stock.” Please check back for item availability.
Is there a way to get expedited shipping?
We are pleased to provide free, UPS ground shipping on all orders. At this time, we are unable to offer expedited shipping.
What forms of payment do you accept?
Curetê currently accepts Visa, MasterCard, Discover, and American Express for all orders.
When will my order be shipped?
If the item you have selected is in stock, your order will be processed by our distribution team and shipped from Rutherfordton, NC within 3 business days.
If I place an order online, how do I ensure my Curetê Entrepreneur gets credit for my purchase?
We value the relationships our Entrepreneurs have with their clients. If you choose to make a purchase online, please type your Entrepreneur’s First and Last name (example: “MarySmith”) in the promo code section. Your Entrepreneur will be notified and will receive credit for your purchase.
Do you accept Cashier’s Checks or Money Orders?
No. At this time Curetê does not accept Cashier's Checks or Money Orders.
When placing an order, I got an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that Curete.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
I want to return my purchase. What do I do?
We want you to love your Curetê pieces, so we have made our return and exchange process as efficient as possible. Contact our Customer Service team at email@example.com within 40 days of your order shipment to let them know you’d like to make a return, and they will provide you with a free, pre-paid UPS return label.All returns must be in saleable, unworn, unaltered condition and include the original packaging and tags.Returns can be shipped at any UPS store, placed in a UPS drop box, or given to a UPS driver. Return labels must be used within 7 days of the label issue date.Returns shipped directly to Curetê not in accordance with the return policy will be returned to sender.We do not provide merchandise credits for returned items
How long does it take for me to get a refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the distribution center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Can I exchange an item from my purchase?
If you wish to exchange a Curetê piece, please contact our Customer Service team (firstname.lastname@example.org) within 40 days of your order shipment. Our team will provide you with a free, pre-paid UPS return label to return your garment and place your order for different item and/or size.
How can I determine my size?
Please refer to the Curetê fit guide, available on our website as well as on each product page.
How do I contact your customer service department?
The Curetê customer service team looks forward to helping you. We respond to all email messages in the order they are received, and we will respond to your message as quickly as possible. Please email us at: email@example.com.
Do you offer gift cards or merchandise credits?
We apologize for the inconvenience, however at this time we are not offering gift cards or merchandise credits.
My email address has changed or I would like to unsubscribe from your mailing list. How do I update this information to my current account?
Email us at firstname.lastname@example.org and a member of our Customer Service team will unsubscribe your email address.
How do I care for Curetê fabrics?
While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
Do you charge sales tax?
Curetê collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.
Is it safe to use my credit card on your site?
Yes! Curetê understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Is it safe to use my debit card online?
Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
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